GoAirClass Help
24/7 Customer Support
We're here to help you with all your travel needs. Our expert support team is available round the clock to assist you with booking, cancellations, refunds, and any other queries.
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Quick answers to your booking and support questions
You can book your bus tickets through the GoAirClass app or website. Select your origin, destination, date, and seat, then complete the payment to receive your e-ticket instantly.
You can reschedule or cancel your booking from the “My Bookings” section. Refunds are processed as per our cancellation policy and may take 3–5 business days.
In rare cases when a bus is canceled by the operator, passengers are entitled to a full refund or free rescheduling on the next available service.
Exclusive discounts and promotional codes are available on our app and website. Apply the promo code at checkout to avail special offers.
Payments can be made via debit/credit cards, UPI, wallets, or net banking. Refunds (if applicable) are credited back to the original payment method within 3–7 business days.
The GoAirClass wallet allows you to store refunds and promotional credits. You can use this balance for future bookings seamlessly.
Our Refund Guarantee ensures quick and hassle-free refunds in case of cancellations or rescheduling. Refunds are prioritized under this program.
For any other queries, you can visit our Help Center or contact our 24/7 customer support team via phone, chat, or email.
Book train tickets easily via the GoAirClass app. Choose your train, class, and seats, then pay online to confirm your ticket instantly.
Modify train ticket details from the “My Bookings” section. Changes are subject to availability and railway policies.
You can cancel train tickets directly from the app or website. Refunds will be processed as per railway cancellation rules.
Check live train schedules, running status, and routes in real time using our app to plan your journey better.
We accept multiple payment methods including credit/debit cards, UPI, wallets, and net banking. Choose your preferred method at checkout for a smooth experience.
If your payment fails, please check your internet connection, card validity, or wallet balance. Failed payments are usually auto-reversed within 2–5 working days. If not, contact our support team with the transaction ID.
Refunds for cancellations are processed automatically to the original payment method within 3–7 business days. Wallet refunds are usually immediate. For faster refunds, use our Refund Guarantee Program if eligible.
We're here to help you with all your travel needs. Our expert support team is available round the clock to assist you with booking, cancellations, refunds, and any other queries.
